SNCF : Bringing archives to life with Generative AI

chatbot-sncf-ask-mona (1)

#CLIENT

About

The SNCF, the French National Railway Company, has been a cornerstone of France’s transportation system since its founding in 1938. With its rich history and commitment to innovation, the SNCF remains an iconic institution in the European railway landscape.

#CHALLENGE

Goals

They aimed to offer a unique and personalized experience to visitors during the 40th edition of European Heritage Days. The initiative was to offer a captivating journey into the world of the SNCF, enabling each visitor to discover anecdotes, lesser-known historical facts, and unique testimonials about the railway heritage.

#SOLUTION

Developing a customized and intuitive
chatbot for the audience

In pursuit of these goals, the partnership between SNCF and Ask Mona resulted in the creation of X 3800, a¬†virtual agent powered by generative artificial intelligence. This chatbot draws inspiration from the famous ‚ÄúPicasso‚ÄĚ railcar and was specially designed to¬†address visitors‚Äô inquiries. The solution consists of two key elements:

  • Rich historical archives and sources:¬†The SNCF group possesses a vast collection of historical archives, podcasts, and research articles. These invaluable resources were harnessed to build the¬†knowledge base¬†of the generative AI, guaranteeing that the responses provided by X 3800 are not only accurate but also based on reliable information.
  • Generative artificial intelligence technology:¬†Ask Mona has meticulously crafted¬†advanced generative artificial intelligence technology, tailored specifically for the¬†cultural, heritage, and tourism sectors. This cutting-edge innovation breathed life into X 3800 and enriched it with a robust knowledge base, enabling it to deliver highly pertinent responses.

Visitors had to scan the on-site QR codes or visit the website in order to initiate a chat interface and begin an exclusive conversation with X 3800, embarking on a unique journey to discover SNCF’s concealed treasures.

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