Chillon Castle: Saving 500 hours per year with a practical information chatbot

chateau-chillon-ask-mona

#CLIENT

About

Perched on a rock at the edge of Lake Geneva in Switzerland, Chillon Castle is one of the country’s most iconic castles. With origins dating back to the 12th century, it offers a fascinating blend of history, architecture, and picturesque landscapes. Typically attracting over 300,000 visitors per year, it is a popular destination for history enthusiasts and travelers from around the world.

#CHALLENGE

Goals

Chillon Castle’s teams were seeking a solution to address the following challenges:

  • Alleviate the workload¬†of the monument‚Äôs teams in providing practical information;
  • Assist visitors in¬†preparing for their visit;
  • Disseminate historical knowledge¬†in an engaging way and¬†promote¬†the castle‚Äôs activities.

#KEY FIGURES

An enhanced and transformed
visitor experience

500 hours

That's the number of hours saved in one year thanks to the chatbot.

52 secondes

Users find the right information in less than a minute.

#SOLUTION

Develop a customized and intuitive
chatbot for the public

Working closely with the monument’s teams, we developed a practical information chatbot named Bonne of Bourbon. This historical figure from the castle’s history provides information to visitors 24/7 in three different languages.

After the implementation of this artificial intelligence-powered tool, the teams were able to draw a positive initial assessment. The chatbot assists an average of 1,100 users per month, allowing the Chillon Castle teams to save between 400 and 500 hours per year. These hours can then be allocated to tasks with higher added value. Additionally, users can find information in less than a minute.

Engage in a conversation with the chatbot yourself!

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