Château de Vaux-le-Vicomte : Reducing the number of incoming calls from visitors of a castle
#CLIENT
About
The Château de Vaux-le-Vicomte, a gem of the 17th century near Paris, embodies the French classical style. Commissioned by Nicolas Fouquet, it is famous for its architecture and magnificent gardens.
#CHALLENGE
Goals
With more than 300,000 visitors every year, the switchboard operators at the Château de Vaux-le-Vicomte were answering an excessive amount of similar requests. The castle management was looking to automate these tedious tasks and provide visitors with the necessary information within an easy-to-use experience.
#KEY FIGURES
A chatbot
available 24/7
+50 000
Chatbot users within the first 6 months.
95,8%
Accurate responses to questions asked.
#SOLUTION
Developing a customized and intuitive
chatbot for the audience
In collaboration with Vaux-le-Vicomte’s communication department, we set up an information and support solution capable of answering instantly all visitor’s requests on the castle’s site. It takes the form of a chatbot named Jean de la Fontaine. Access to the information is easier and the castle’s events and services are better promoted.
