Château de Vaux-le-Vicomte

Reducing the number of incoming calls from visitors of a castle
Information and support

The issue at hand

With more than 300,000 visitors every year, the switchboard operators at the Château de Vaux-le-Vicomte were answering an excessive amount of similar requests. The castle management was looking to automate these tedious tasks and provide visitors with the necessary information within an easy-to-use experience.

Our solution :

In collaboration with Vaux-le-Vicomte’s communication department, we set up an information and support solution capable of answering instantly all visitor’s requests on the castle’s site. It takes the form of a chatbot named Jean de la Fontaine. Access to the information is easier and the castle’s events and services are better promoted.

Key figures

Château de Vaux-le-Vicomte

+300 000

300,000+ visitors per year

Château de Vaux-le-Vicomte

17 600

17,600 monthly chatbot users