Memorial de Caen

Personifying a historical figure to inform an international audience
Information and support

The issue at hand

The communication department of the Caen Memorial, in its efforts to improve customer relations, wanted to create a tool that would enable them to answer instantly to all visitor requests.

Our solution :

We created a scenario that presents the story of Lucien and answers visitors’ questions.

Today, the memorial’s chatbot informs in French and in English the visitors about the many questions they have on practical information, especially about the program, opening hours and pricing.

Key figures

Memorial de Caen

+30 000

+30 000 users since the launch