The issue at hand
The team of the Cluny Museum decided to call upon Ask Mona to answer a need for automation of the information communicated to visitors. They also wished to offer their public content corresponding to the image of the place, in order to maintain and develop relationship with them.
Our solution :
Since it was launched, Adam, the Cluny Museum’s chatbot, has adapted to the changes and exceptional conditions of the museum, which was closed for several months for renovation. Also capable of answering visitors’ practical questions, it is regularly updated with fun content that highlights the museum’s collections: games, quizzes and mediation scenarios. The average conversation time proves that users’ questions are targeted and answered with appropriate content.
Key figures
1'34''
Average conversation time.
32%
of small talks conversations with the chatbot
